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FREQUENTLY ASKED QUESTIONS
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How does HOUSY Work?Housy is currently operational in Pune. In order to get a dog walker for your paw buddy, you can simply book online on our website by making an account or call us on our customer care number. The process is simple and safe, which ensures that one can hire a dog walker without any hassles, within just 24 hours. Your first walk is a free trial. In case of any apprehensions, feel free to contact us.
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Why is it Important for Dog Walkers to be Trained?It's necessary for the dog walkers to be trained for the following reasons: a) Dog safety is the number one priority for all our dog walkers. Our walkers are familiar with the process and make sure to keep your pet safe and secure at all times. b) Positive reinforcement is universally accepted as the best method of dog training. Our walkers use positive reinforcement training with your pets as a way to bond with them and also teach them good manners. c) Dog walkers sometimes encounter dogs that may be timid or aggressive. To be successful as a dog walker, it's important to learn the pets’ body language indicators.
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Why Should one Trust HOUSY?At Housy, we run extensive background checks on our employees and provide training to each one of our professionals. We keep a record of handling your pets with care and compassion. Our professionals come equipped with dog safety and hygiene kit. We assure to provide the same love, affection, and care that they will receive from you.
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How to Recognize a True HOUSY Dog Walker?All our professionals wear uniquely identifiable HOUSY T-shirts. The details of the professional are provided prior to the service. Clients are free to ask for legal proofs of our professionals to avoid any concerns in the future. Once our professional reaches the given location, the customer is contacted.
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How Much Will You Charge to Walk My Dog?We provide three options in our dog walking service: 30 minutes’ walk, 45 minutes’ walk, and 60 minutes’ walk with varied price ranges. We also provide customized packs for special requirements. In order to know more about it contact our customer care.
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What is the mode of payment to avail Housy’s services?Our payment procedure is very simple. We accept all modes of payment: Cash on Delivery, and online or UPI payments like Gpay, Paytm, or via card.
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Will I Meet My Dog Walker?Yes of course, we will always send your local dog-walker to you, so that you meet him face to face and update or report on how your dog is doing overall.
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What if I Want to Cancel my Booking?As a dog owner, you are free to cancel or reschedule an existing booking, given the following conditions: A penalty of Rs.150 will be charged in case of cancellation 2 or more days prior to the booked day of service. The remaining amount will be transferred back. In case of cancellation one day before the booked day or service, the customer will have to pay charges for one day as a penalty.
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What Happens in Case of an Emergency?We first call you (the client) to discuss the situation and to sort out the best plan of action. If you cannot be reached and medical attention is required, we will take your pet to the vet designated by you or the nearest to our current location. Also, if in any case, you want to consult something related to your dog or our service, you can call the dog walker or our customer care number.
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What are Coupon Codes and how Do They Work?If you refer to someone about our services through our application then we would credit Rs.350 every time in your HOUSY account, i.e. on every referral.
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Do the prices differ as per the breed of the pet?No, we follow standard pricing policy and the prices don't vary depending upon the size or breed of dogs.
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Are my card details safe on your website?Yes, absolutely we use a secure payment gateway for all monetary transactions taking place on the portal. At Housy, we respect the privacy of sensitive information shared with us and guarantee utmost confidentiality and safety of all your bank account and card details.
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Whom should I contact in case of an emergency for the pet?You can email us at info@housyforyou.com or call us at 9175993302.



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